Shipping Policy

Shipping Policy

Last Updated: [Add Date]

Thank you for shopping with VK Plate Decors.

This Shipping Policy explains how we process, deliver, and handle orders placed on our website or through our official contact channels.

1. Delivery Coverage

We provide delivery services across:

1. Trichy
2. Tamil Nadu
3. Other locations across India (subject to courier service availability)

Note: Some products may have delivery restrictions depending on size, weight, or fragility.

2. Order Processing Time

1. Standard products: Processed within 1–3 business days
2. Customized products (Thambulam plates, Aarathi decorations, etc.): Require 2–7 business days, based on design complexity
3. Rental items: Must be booked in advance; delivery timelines will be shared during booking

Orders are not processed on Sundays or public holidays.

3. Delivery Time

Estimated delivery after dispatch:

1. Local delivery (Trichy): 1–2 days
2. Within Tamil Nadu: 2–5 days
3. Rest of India: 4–8 days

Delivery may vary due to:

1. Courier delays
2. Weather issues
3. Festival seasons
4. High-volume order periods

We will inform you if significant delays are expected.

4. Shipping Charges

Shipping charges depend on:

1. Weight of the order
2. Delivery location
3. Product type
4. Urgent delivery requests

Charges will be shown at checkout or informed during rental bookings.

5. Order Tracking

After your order is shipped, you will receive:

1. Courier partner name
2. Tracking ID
3. Tracking link (if provided by courier)

For local deliveries handled by our team, estimated delivery timing will be shared via phone or WhatsApp.

6. Delivery Attempts

Courier partners generally make 2–3 delivery attempts.

If delivery fails due to:

1. Wrong address
2. Unreachable contact number
3. Customer not available

The package may be returned to us.

Re-shipping will require additional charges.

7. Damage During Delivery

If your order arrives damaged:

1. Inform us within 24 hours of delivery
2. Share clear photos/videos of the product and packaging

We will arrange a replacement or refund as per our Return & Refund Policy.

Important: Do not accept parcels that appear tampered with, opened, or physically damaged.

8. Shipping for Rental Items

For rental jewellery and decorative items:

1. Delivery and pickup will be scheduled in advance
2. Additional charges may apply for urgent or out-of-city deliveries
3. Items must be returned in their original condition
4. Damage or missing parts may incur extra charges

9. Incorrect or Incomplete Address

If an incorrect or incomplete address is provided:

1. Delivery may be delayed
2. Additional charges may apply
3. We are not responsible for lost shipments caused by incorrect address details

Please double-check your address before placing the order.

10. International Shipping

Currently, VK Plate Decors does not offer international shipping.

11. Contact Information

For shipping-related inquiries, please contact:

VK Plate Decors

📞 +91 98949 74103

📧 vkplatedecors@gmail.com

📍 No.2, KTR Tower, Shastri Road, Near Sarathambai Temple, Srinivasapuram, Tennur, Trichy.